Privacy Policy

Last Update: July 9, 2025

Eqitas ("Eqitas", "we", "our", or "us") is committed to protecting the privacy and confidentiality of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy legislation, including:

• Quebec's Act respecting the protection of personal information in the private sector (Law 25);
• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA);
• Alberta's Personal Information Protection Act (PIPA);
• British Columbia's Personal Information Protection Act (PIPA); and
• Other applicable provincial privacy legislation.

By accessing our website or providing personal information to Eqitas, you acknowledge that your information will be collected, used, disclosed, retained, and protected in accordance with this Privacy Policy.

Eqitas provides class action administration, settlement administration, notice administration, claims administration, mass claims management, and related professional services throughout Canada.

Depending on the services provided, Eqitas may act as:

• the organization collecting personal information;
• a service provider acting on behalf of clients;
• a court-appointed administrator; or
• a processor or custodian of information supplied by clients.

• Name
• Mailing address
• Email address
• Telephone number
• Date of birth, where required
• Government-issued identification, where legally required

• Claim details
• Supporting documentation
• Employment information
• Purchase information
• Financial information relating to a claim
• Insurance information
• Court documents
• Correspondence

Where settlement payments are administered, we may collect:

• Banking information
• Mailing information
• Tax information where required by law

Payment card information is generally processed by secure third-party payment providers and is not stored on our servers unless required by law or contract.

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Session information
• Cookies and similar technologies

We may collect personal information:

• directly from you;
• through claim forms;
• from legal counsel acting on your behalf;
• from our clients;
• from courts and tribunals;
• from government agencies where authorized by law;
• from insurers;
• from publicly available sources where legally permitted; and
• automatically through our website.

We collect only the personal information reasonably necessary to provide our services and fulfill our legal obligations.

Personal information may be used to:

• administer claims;
• administer settlements;
• verify eligibility;
• communicate with claimants;
• issue notices;
• process payments;
• comply with court orders;
• comply with legal and regulatory obligations;
• prevent fraud and duplicate claims;
• protect our systems and users;
• maintain business records;
• respond to inquiries;
• improve our website and services; and
• maintain the integrity of legal proceedings.

Where required by applicable law, Eqitas obtains meaningful consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending upon the circumstances and applicable legislation.

Consent may be provided in writing, electronically, verbally, or through your actions where permitted by law.

You may withdraw your consent at any time, subject to legal, contractual, or court-ordered restrictions. Withdrawal of consent may limit our ability to administer a claim or provide requested services.

Eqitas uses cookies and similar technologies to improve website functionality, maintain security, analyze website usage, and enhance your experience.

Additional information is available in our separate Cookie Policy.

To protect claimants, legal proceedings, and our clients, Eqitas employs various security measures, including:

• CAPTCHA verification;
• bot detection technologies;
• browser integrity verification;
• device verification;
• fraud detection systems;
• rate limiting;
• secure authentication;
• audit logging; and
• other security technologies designed to detect suspicious activity.

Eqitas does not sell personal information.

We may disclose personal information where necessary to provide our services or comply with legal obligations, including to:

• law firms;
• courts;
• government agencies;
• financial institutions;
• payment processors;
• technology service providers;
• cloud hosting providers;
• mailing service providers;
• auditors;
• insurers; and
• other organizations where authorized or required by law.

All third parties receiving personal information are required to protect it using appropriate safeguards.

Personal information may be processed or stored outside your province or outside Canada by trusted service providers.

Where this occurs, personal information may become subject to the laws of the jurisdiction in which it is processed.

Eqitas uses contractual, administrative, and technical safeguards designed to protect personal information regardless of where it is stored or processed.

Personal information is retained only for as long as reasonably necessary to fulfill legal, contractual, operational, regulatory, and court-ordered obligations.

Additional information regarding retention practices is available in our Data Retention Policy.

Eqitas maintains appropriate administrative, physical, and technical safeguards to protect personal information, including:

• encrypted communications;
• secure hosting environments;
• firewalls;
• access controls;
• authentication measures;
• monitoring and logging;
• employee confidentiality obligations;
• regular security reviews; and
• secure backup procedures.

Although no security system can guarantee absolute security, Eqitas continually reviews and improves its security practices.

Subject to applicable legislation, you may have the right to:

• request access to your personal information;
• request correction of inaccurate or incomplete information;
• request deletion where permitted by law;
• withdraw consent where applicable;
• obtain information regarding how your personal information is used; and
• exercise any additional rights available under applicable privacy legislation.

Eqitas may request proof of identity before responding to privacy requests.

Eqitas may use automated technologies to assist with fraud prevention, duplicate claim detection, eligibility verification, website security, and system integrity.

Where required by applicable law, decisions having significant effects on individuals will not be based solely on automated processing.

Our services are generally intended for adults.

Where information relating to minors is processed, it is collected only where authorized by applicable law, a parent or legal guardian, or a court.

Our website may contain links to third-party websites for your convenience.

Eqitas is not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of those websites separately.

Eqitas may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

The most current version will always be posted on this website together with its effective date.

If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding the handling of your personal information, please contact our Privacy Officer.

Privacy Officer

Eqitas

Email: [email protected]

Website: https://eqitas.org